Baby,I hope you are one of them~

It seems to be a tradition that I would write something about a movie when you are away. It’s just I have made up my mind that, if I take one and a half hour to see a movie, I should leave some thoughts in words, Since I have so much things I should do first. So here I am.

God knows how much I love musical. From old days’ “Singing in the rain”, “Bathing beauty” to nowadays “Hairspray”, “Once”, “Pitch”, even “High school musical” and “Glee”, every time I watch these movies I can not help turning the corners of the lips up. I am not that kind of emotional person. But the music is the one of very few things to make me feel joy.

Back the to movie, for a musical, the song is just so so. The singing of the actress is really normal. But the idea is so moving that a batch of people gather together making a record just for fun. It’s not that I pin my dreams to you. I just want you master some instruments like keyboard or guitar, not for grade examination, not for competition, just for that you can have a chance to choose in the future. Just like the people in this movie, when life is getting ugly, you can have something interesting to focus on . And I hope you can be one of them.

“Baby,I hope you are one of them~”的169,730个回复

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  5. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your
    clients. Whether for voice or non-voice applications, there are plenty
    of excellent customer support…
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service
    to your clients. Whether for voice or non-voice applications, there
    are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t
    local talent good enough to provide the service needed
    by a company’s customers? Plus, wouldn’t it be a disservice to customers if
    a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the
    value of customer support and why it’s an essential
    cog in an organization. Like sales and marketing,
    customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending to their needs and responding
    to their questions. However, it’s also a way to instill loyalty and generate additional
    sales. To do so, an outsourcing company must have its support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service team managed by
    industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept
    that they can’t do everything themselves. Non-core competencies
    such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from
    a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll
    without sacrificing service quality. Other benefits of outsourcing
    include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner with the best service
    companies that know what they’re doing.
    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer
    service, many customers will express their satisfaction in getting their
    voices heard. If customer service companies and their team address customers’ issues in a satisfactory
    way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime
    value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.

    Rather, the chances of improving customer satisfaction come with a continuous
    and consistent level of service. Providing a highly
    specialized, dedicated team of professionals from day one is a great
    way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top
    10 most prominent ones in 2022. We’ll also provide a
    brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to
    startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware
    specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support,
    Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and equipment to help its
    clients boost their productivity from day one. Now it’s one of the
    top customer service companies in the US and European markets with numerous awards and positive
    reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very
    attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays off handsomely,
    especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO
    industry. Established in 1995, the company trailblazed its way to
    the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading
    service providers of demand generation and customer engagement services, with clients
    included in the top 2000 companies worldwide. At the core of Sykes’ business are its
    staple services: outsourcing, customer experience, service to sales, digital transformation, and
    brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’
    home countries.
    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA
    compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of
    those outsourced customer service companies that wanted to change
    the customer experience by applying a personal
    touch to customer care. The company is now
    Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to
    clients around the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone
    differences aren’t as pronounced as operations
    in Asia and South America.
    Companies that outsource customer service to Ascensos value the fact
    that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset
    among its workforce.
    Although there aren’t any published pricing rates, instead,
    Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer
    service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry,
    Teleperformance is an established leader in solution design, business optimization strategies,
    and front-office customer support. It also offers
    back-office services such as finance and accounting,
    collections, and technical support.
    Pros:
    Teleperformance is a truly global service provider.

    It operates in 80 countries and employs more than 330,000 agents speaking over 265
    languages and deservedly belongs to a league of good customer
    service companies. You won’t find it difficult to get support in the language and
    location you require.
    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer
    care and customer experience (CX) solutions to some of
    today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software
    development, CX innovation, quality assurance (QA),
    and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the
    Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems
    to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or
    down to fit its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX
    team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice,
    and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.

    Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs
    over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT,
    finance, retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.

    This means company-provided support agents are more sensitive in detecting changes
    in the customer’s voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a
    more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,
    400 workers stationed across four countries.
    It handles customer service duties over the phone, email, live chat,
    or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading
    digital CX innovators. In particular, it designs and produces next-generation digital solutions for brands all
    over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology,
    travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact
    center. It is one of those IT support outsourcing companies that offer top-tier customer
    support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing
    an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,
    000 volunteers from its offices to complete various service projects across
    its many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.

    It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower
    expenses. As a result, Arise clients report an average 25% reduction in contact center service total
    costs, which is why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with
    clients. This ensures they preserve the confidentiality
    of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA,
    and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
    This means stable employment for the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?

    Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes
    modern technology throughout the various stages, try the
    best companies for customer service. These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them.

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